Frequently Asked Questions

I-Reservations

Q. How do I make a reservation?
A. You can make a reservation one of two ways:
Online - To make a reservation online Click Here
Toll free - You may call the hotel direct toll free at 877-467-6560

Q. How do I cancel a reservation?
A. Any cancellations should be made the same way the reservation was made. You may cancel your reservation
Toll free - please cancel your reservation through the toll free number at 877-467-6560.

Q. What is your reservation cancellation policy?
A. We will gladly cancel your reservation without penalty or charge if you notify us by 4 pm local time the day of arrival. If you do not cancel your reservation within the cancellation window or fail to arrive at the hotel, your credit card will be charged one night's room and tax.

Q. Can I modify/change my reservation?
A. Yes, you can modify/change a reservation, regardless of how it was made, by calling the hotel directly at our toll free number 877-467-6560.

Q. How do I find out about direct billing for my company?
To receive information regarding Direct Bill accounts, please contact us toll free at 877-467-6560.

II-Amenities

Q. What are your front desk hours?
The Markham House Suites has front desk hours from 7 am to 11 pm, seven days a week. Should you need assistance after hours, a night attendant on the hotel property is available to help you 24 hours a day. Generally, check-in begins at 3 pm, and check-out is at 12 noon. Please be sure to arrange for a late check-in if you will be arriving at the property after 11 pm.

Q. What amenities can I expect in a suite?
All 31 suites are equipped with microwave, full size refrigerator, hairdryer, coffee maker with complimentary coffee, desk and ergonomic chair, cable TV with 69 channels and HBO, High Speed Internet Access and 2 phone lines with Voice Mail. In addition, they have cook top ranges, utensils, pots and pans, plates and glasses for 4 people and comfortable recliners. Also available on request is a handicapped-accessible room with roll-in shower.

Q. What amenities can I expect in a standard guest room?
A. All 42 standard guest rooms offer a microwave, mini refrigerator, hairdryer, coffee maker with complimentary coffee, desk and ergonomic chair, cable TV with 69 channels and HBO, High Speed Internet Access and 2 phone lines with Voice Mail. Also available on request are 4 handicapped-accessible rooms with roll-in shower.

Q. How many people can a unit accommodate?
A. Depending upon room type, most rooms are designed to accommodate a maximum of four people, or in the two-bedroom suites, a maximum of six people.

Q. Is Smoking permitted in the hotel or rooms/suites?
A. No. The Markham House Suites is designated a smoke free environment. Smoking rooms are not available. All of the hotel rooms, suites and common areas are designated non-smoking.

Q. What TV channels do you offer?
A. We provide each bedroom and living room area with a 25" TV with 69 channels plus HBO. The 69 channels include: CNN, CNN Headline News, TNT, TBS, ESPN, ESPN2, WGN, The Weather Channel, CNBC, The Golf Channel, Nickelodeon, Cartoon Network, Discovery Channel, History channel, USA, Network, and many others...plus locally broadcast affiliates including ABC, CBS, NBC, FOX, and PBS.

Q. What is meant by laundry facilities?
A. The laundry room is equipped with coin operated washers and dryers. The on-site laundry facilities are available 24 hours a day.

Q. Do you offer a swimming pool or spa?
A. No, we do not. However, War Memorial Pool (outdoor and indoor) and Fitness Center are only a short drive away.

Q. Do you offer shuttle service to and from the airport?
A. We do not provide our own shuttle services to and from the airport. However, we can arrange for this service at a discounted rate for our guests.

III-Rates

Q. What is your payment/deposit policy?
A. Our payment and deposit terms are as follows: Nightly guests who secure their payment with a credit card will be charged upon check-out. A deposit of $50 nightly/$100 weekly is required if you pay in cash. Your deposit is fully refundable at check-out, less adjustments for loss, damage, unpaid charges and a cleaning fee if applicable. Weekly guests will be charged one week's room and tax upon arrival. If you choose to stay longer, your guest agreement renews and payment of at least one week's room and tax is due by 11 am on the weekly anniversary of your check-in day. Guests checking out early during the first weekly term will be charged the lesser of the (1) weekly rate of (2) the daily rate time the number of nights.

Q. Do you offer discounts?
A. Yes. Because of our close proximity to several hospitals, we provide those patients and their families a discounted rate.

Q. What is your pet policy?
In order to ensure that our hotel stay as clean and quiet as possible for all of our guests, we do not allow pets except assisted-living canines. If you are traveling with a pet, the hotel may be able to assist you with finding a nearby kennel.